Here are our top five communication tips that can significantly impact how your patients perceive you:

Express Gratitude, Not Apology: Instead of apologizing when running late, thank your patients for waiting. This positive approach avoids starting the encounter negatively and makes them feel valued.

Acknowledge and Validate Information: When gathering information, allow patients to share details without interruption. Afterward, express gratitude for their input. This validation fosters trust, and patients are more likely to value your advice.

Speak in Layman’s Terms: Simplify your language, especially when discussing charting details. Using everyday terms instead of technical jargon reduces patient anxiety and helps them understand their dental health better.

Build Rapport with Personal Conversations: Spend at least five minutes discussing non-dental topics at the beginning of appointments. This builds a more comfortable and friendly atmosphere, making patients feel like they’re catching up with a friend.

Use Intra-oral Photos: Rather than relying solely on x-rays, show patients intra-oral photos of their teeth. This visual aid helps them better comprehend dental issues and increases motivation for necessary treatments. It also adds a professional touch to your approach.

Thank you for considering these tips. If you found them useful, feel free to add me to your contact list. I’m always here to support you.